– Complaint

  • The complaint can be sent in paper or electronic format to the address of the certification body within 15 days of the occurrence of the complaint’s cause
  • The complaint must include: the name of the person who files the complaint, a description of the reason for the complaint, and the contact information of the person who files the complaint.
  • The certification body examines the complaint within 30 days and consequently accepts or declines its settlement.
  • The result of the complaint is announced to the complainer in written form.

– Appeal

  • The appeal can be sent in paper or electronic format to the address of the certification body within 15 days of the occurrence of the appeal’s cause
  • The appeal must include: the name of the person who files the appeal, a description of the reason for the appeal, and the contact information of the person who files the complaint.
  • The certification body examines the appeal within 30 days and consequently accepts or declines its settlement.
  • The result of the appeal is announced to the appellant in written form.